Privacy Policy

Welcome to the Ratcliff Propane, LLC website (the “Site”). This Privacy Policy (“Policy”) describes how Ratcliff Propane, LLC (“Ratcliff Propane, LLC’s”, “we”, “us” and “our”) collects, handles, and uses personal information collected from users or visitors to the Site. By using the Site or its services, you agree to the terms and conditions of this Policy, as well as the Terms & Conditions that govern this site. If you do not agree to this Policy, please do not use this Site or provide your information to us.

What Personal Information do we collect?

“Personal information” is information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, address, e-mail address, and telephone number. We may collect the following Personal Information from users who register on our Site; use the services offered on our Site; purchase something on our site; subscribe to a newsletter; apply for a job; participate in a survey, sweepstakes or contest; send an inquiry or other communication to us; or respond to communications initiated by us:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Password (for this site)
  • Age or date of birth
  • Zip code

The submission of Personal Information is voluntary. However, you may not be able to access certain services or features on our Site unless you register and provide such Personal Information. For example, we cannot deliver propane to you without certain Personal Information such as your address. 

How do we use the information we collect?

We may use the Personal Information we collect in the following ways:

  • to develop, enhance, market, sell, or otherwise provide information, products or services;
  • to contact and respond to any communications from users;
  • to provide you information about Ratcliff Propane, LLC and its products, services, offerings and promotions;
  • to conduct or administer contests or other promotions in which you have participated; and
  • to develop and manage our business and operations.

We also may use such Personal Information to enforce this Privacy Policy; to detect and protect us and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity; to comply with any legal or regulatory requirements or provisions; or for any other purpose to which a user might consent.

We also may track non-personal information about web pages and content accessed by visitors (see Cookies below) to the Site and the number of times such content is accessed by a specific user. For example, we may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses or unique device identifiers of visitors, the web browsers used by visitors, and any linking to Linked Sites (defined below). An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP) or your company. We may collect this non-personal information to improve the quality of the Site and the products and services offered through the Site.

We store personal and other information we collect through the Site on servers located in the United States. By providing us your Personal Information you consent to its transfer to the United States.

When and to whom do we disclose Personal Information?

We may disclose Personal Information in the following situations:

  • We may disclose Personal Information to our affiliates, franchisees and third parties (e.g., data storage and processing facilities) that we use to assist us in providing our services, as more fully described below;

  • We may disclose Personal Information where you have specifically authorized us to do so in connection with registering at our Site or in some other written communication;

  • We may disclose Personal Information if required by law, court, and administrative agency order, subpoena, or other legal action, or by law enforcement;

  • We may disclose Personal Information if it is found that your use of the Site violates this Policy or if it is deemed reasonably necessary by Ratcliff Propane, LLC to protect Ratcliff Propane, LLC’s legal rights and/or property, or the rights and/or property of third parties;

  • Finally, we may disclose Personal Information upon a transfer or sale to another entity of all or substantially all of our assets in the line of business that this Policy relates to or upon any other corporate reorganization.

On occasion, we contract with trusted third-party providers who would receive your Personal Information to perform certain services on our behalf. Through our contractual arrangements, we require our contracting partners to maintain adequate security of Personal Information provided to them. We do not permit such third parties to sell your Personal Information to other third parties. However, such third parties may share non-personally identifiable aggregate data (such as user demographics, website activity, purchase history and other statistical information) and de-identified individual data and profiles with third parties for market research and other purposes.

Except as noted above, Ratcliff Propane, LLC does not sell, rent or transmit Personal Information to other organizations.

Linked Sites

The Site may from time to time provide links to other third party websites (“Linked Sites”), which are outside our control, not covered by this Policy and may have privacy policies that are different from this Policy. For example, Ratcliff Propane, LLC is not responsible for the acts or omissions of any Linked Site. You are encouraged to review the privacy policies posted on all Linked Sites before using them or providing them Personal Information.


Our Site and services do not and will not target, and are not intended to solicit or attract, children. Ratcliff Propane, LLC does not knowingly solicit Personal Information from children or send them requests for Personal Information. For the purposes of this Policy, “children” is defined as anyone under age 13.


We may collect non-identifiable information from visitors to our Site through the use of cookies and other technologies. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether or not to accept it. You also can set your browser to turn off cookies. If you do so, however, some parts of our Site may not work properly.


We have put in place appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security and to use the information we collect online correctly. We cannot, however, guarantee absolute security because information on the Internet and in electronic storage is never 100% secure or error-free.

Updates to Personal Information

You may update or delete the Personal Information you provide to us by submitting a request on our Contact Page or by writing to us at the following address: Ratcliff Propane, 3495 DD 30 Rd., Madison, KS 66860.

Notification of Changes

We reserve the right to amend this Policy at any time and without prior notice. We will post the updated Policy to this Site. Your use of the Site or services after the updated Policy is posted constitutes your acceptance of such changes, whether or not you have reviewed them. Your sole and exclusive remedy if you do not agree with such changes is to cease your use of the Site and the services.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to request information regarding the disclosure of your Personal Information to third parties for those third parties’ direct marketing purposes. California residents can make such a request on our Contact Page or by writing to us at the following address: Ratcliff Propane, 3495 DD 30 Rd., Madison, KS 66860.


If you have a question about this Policy or Ratcliff Propane, LLC’s handling of your Personal Information, you can contact us here.


Updated November 27, 2023

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